Get Started

1. How can I download the ConnectAssured app?

You can download ConnectAssured from the Apple App Store, Google Play Store, or the official website. Ensure you install the latest version for the best security features.

2. How many devices can I use with ConnectAssured?

The number of supported devices depends on your subscription plan. Most plans allow multiple devices, including smartphones, tablets, and computers, under one account.

3. I received a message “Oops! Something went wrong”

If you receive an error message, please verify your internet connection or try again after a few minutes.

4. Which operating systems are supported by ConnectAssured?


ConnectAssured is compatible with major operating systems, including Windows, macOS, Android, and iOS. Ensure your device is running the latest OS version for optimal performance.

5. How can I change my registered email address?


We are alway happy to help! Contact ConnectAssured Support

6. Can a child uninstall the App?

Yes, Child can uninstall the App

7. What should I do if my activation code isn’t working?


If your activation code isn’t working, check if it has been entered correctly and is still valid. If the issue persists, contact ConnectAssured support for further assistance.

My Account 

1. Can I upgrade my plan if I sign up for a 1-month subscription?

Yes, you can upgrade your subscription at any time. Your new plan will take effect immediately, and the remaining balance from your current plan may be adjusted accordingly

2. Why is my ConnectAssured account still inactive after payment?

If your account remains inactive, check if your payment has been processed. In rare cases, there may be a delay in activation. Contact support if the issue persists.

3. What is ConnectAssured’s refund policy?

ConnectAssured offers a money-back guarantee within a specific period. Check our refund policy on the website to see if you qualify.

4. How can I upgrade my ConnectAssured subscription?

You can upgrade your subscription anytime by logging into your account, navigating to the “Subscription” section, and selecting a higher-tier plan.

5. How do I downgrade my ConnectAssured plan?

To downgrade your plan, go to the “Subscription” section in your account settings and choose a lower-tier plan. The changes will take effect at the end of your current billing cycle.

6. Can I cancel my subscription at any time?

Yes, you can cancel your subscription anytime by going to your account settings under “Manage Subscription.” Your access will remain active until the end of the billing period.

7. Will I receive a refund if I cancel my subscription early?

Refunds are subject to ConnectAssured’s money-back guarantee policy. If eligible, you can request a refund within the specified period after your purchase.

8. How do I renew my subscription?

If you have auto-renewal enabled, your subscription will renew automatically at the end of the billing cycle. To renew manually, go to “Subscription” in your account and renew

9. What happens if my subscription expires?

If your subscription expires, you will lose access to ConnectAssured’s premium features. You can reactivate your plan anytime by purchasing a new subscription.

10. Can I transfer my subscription to another device?

Yes, you can use your subscription on multiple devices as per the allowed limit. If switching to a new device, simply log in with your ConnectAssured account to regain access.

11. How do I check my subscription details?

You can view your active subscription details, including renewal date and plan type, in the “Subscription” section of your account.

12. How do I change my payment method for subscription renewal?

To update your payment method, go to the “Billing” section in your account and select “Update Payment Method.”

13. How Many Devices Can Each Member Add?

The number of devices you can add depends on your subscription plan. We offer various plans to cater to different needs—from individual protection to comprehensive family coverage. For exact details, please review your plan information in your account dashboard or contact our support team.

14. How to remove secondary device?

To remove a secondary device, follow these steps:

• Go to the “Member” section and select a member.
• Click on the arrow icon next to the device count.
• In the “Manage Devices” section, you can add or remove devices as needed.

Features  

Screen Time

1. What are Schedules and how do I use them?

Schedules in ConnectAssured allow you to control when your devices have internet access. This helps you and your family maintain a healthy balance with technology. To set up a schedule#

• Navigate to the “Screen Time” tab
• Click on “Add Schedule.
• Set the start and end times for the schedule
• Choose the days of the week you want the schedule to apply
• Save your schedule.

You can easily edit or delete schedules at any time to fit your changing needs. Important Note: Please ensure internet connectivity is enabled to manage Screen Time schedules.

2. What is extra time (extension) and how can I use it?

Extra time allows you to temporarily use an app or app category beyond the time limit set by your parents. If you have reached your daily limit for an app, you can request extra time.

Important Note: Requesting extra time does not change the overall time limit set by your parents for that app. It’s just a one-time extension for the day of the extension granted.

3. How does ConnectAssured track usage on a device?

ConnectAssured tracks app usage on your device to help you and your family stay within the time limits you’ve set. Within the ‘App Control , you can see a dashboard that shows

• Time Limit: The total amount of time allowed for each app or app category
• Time Used: The actual amount of time you’ve spent using each app or app category.

4. What happens when I set time limits with ConnectAssured?


Once the time limit for an app is reached, the app will be temporarily blocked. Your child can request an “extra time” extension for that specific day. Important Note: This extra time request does not change the overall time limit you’ve set for the app. It’s a one-time adjustment for that day only.

5. How do I block Games and apps with ConnectAssured?


To block games and apps on your child’s device, follow these steps :

• Go to the “Screen Time” section of your Kid’s profile
• Navigate to the “App Control” settings
• You can block individual apps or entire app categories, such as “Games,” directly from this section.

6. How do I monitor my child’s social media activity?

Go to your child’s profile in the ConnectAssured app

1. Navigate to the “Screen Time” section
2. Access the “App Control” settings.

You can:

• Block specific social media apps entirely
• Set time limits for each social media app
• Monitor app usage: Track the time spent on each social media app.

Manage Permission (Security Policy)

1. How do I block or allow websites using ConnectAssured?

To control which websites your child can access using ConnectAssured

1. Go to your child’s profile within the ConnectAssured app
2. Navigate to the “Internet Security” section

You can:

• Block websites: Add specific websites to the blocked list to prevent your child from accessing them
• Allow websites: Create an “Allowed Websites” list to restrict access to only those specific sites

2. How ConnectAssured monitors web searches?

ConnectAssured helps you keep track of your child’s online activity in a few ways

• Website Blocking & Allowlisting: You can block entire categories of websites (like social media or gaming) or specific websites to restrict access. You can also create “Allowed Websites” lists to limit browsing to only approved sites
• Web Search Alerts (Optional): You can enable optional alerts that notify you when your child is browsing the internet. This helps you stay informed about their online activity without constant monitoring.

Important Note: ConnectAssured does not track the specific content of your child’s web searches. It focuses on providing you with tools to control and guide their online experience.

3. Can I block specific keywords with ConnectAssured?

ConnectAssured does not track the specific content of your child’s web searches. It focuses on providing you with tools to control and guide their online experience.

4. Does ConnectAssured monitor Incognito mode?

ConnectAssured can still enforce restrictions based on your defined policies. If you’ve blocked specific websites or categories within ConnectAssured, those restrictions will apply even when Incognito Mode is used.

5. How can I filter content from any specific region?

ConnectAssured allows you to control access to content based on its region of origin. To do this

1. Go to your child’s profile within the ConnectAssured app’
2. Navigate to the “Internet Security” section’ #’ Locate the “Region Filtering” settings.

You can

• Block content from specific regions: Prevent access to content originating from certain countries or regions’
• Allow content from specific regions: Restrict access to content only from approved regions.

6. How do I use Ad Block?

Access the “Internet Security” section’

1. Click on the “Ad Block” tab’
2. Enable the Ad Block feature.

Important Notes:

• Web Advertisement Category: If “Web Advertisement” is explicitly allowed within the “Categories” tab, you can enable the Ad Block feature’
• Web Advertisement Security Profile: If “Web Advertisement” is blocked within the security profile settings, the Ad Block feature will remain disabled and cannot be manually enabled.

7. ConnectAssured is not correctly classifying a website?

Submit Feedback: We appreciate your feedback! You can usually submit feedback directly within the ConnectAssured app or through the support channels.

VPN

1. Will using advanced VPN features affect my connection speed?

While features like Double VPN and Mesh Connectivity may slightly impact speed due to additional encryption and routing, they are optimized to maintain a balance between performance and enhanced security.

2. How can I access content available exclusively in other countries?

To view geo-restricted content, simply connect to a server in the country where the content is available using ConnectAssured’s VPN. This will allow your device to appear as if it’s located in that region, granting you access to the desired content.

3. What is an Obfuscated Server?

An Obfuscated Server hides the fact that you’re using a VPN, helping you bypass network restrictions and access content in regions with strict VPN controls.

4. Is it necessary to enable Internet Security in order to use the VPN feature?

No, enabling Internet Security is not a prerequisite for using the VPN. The VPN operates independently to secure your online activities, though using both features together can offer enhanced protection.

Dark Web Monitor

1. What do I do if my data is leaked on dark web?

Change Your Passwords: Update passwords for all critical accounts and enable multi-factor authentication where possible.

2. How do I delete my leaked data from Dark web?

Once data is leaked on the dark web, complete removal is nearly impossible due to its anonymous and decentralized nature. Instead, focus on mitigating the risks by taking these steps:

• Secure Your Accounts: Immediately change passwords and enable multi-factor authentication for affected accounts
• Prevent Future Leaks: Regularly update security measures and review privacy settings across your accounts.

Data Security – Digital Safe and File Shredder

1. What happens if I lose my encryption key?

If you lose your encryption key, you will be unable to access your encrypted data, as the key cannot be recovered. We strongly recommend securely storing your encryption key.

2. How can I recover a file after it has been shredded?

Once a file is shredded, it is permanently deleted and cannot be recovered. Please ensure that you have a backup of any important data before initiating the shredding process.

Family Fence

1. How do I create safe-zone for my kid?

ConnectAssured helps you create “safe zones” for your child using the “Family Fence” feature. Here’s how to create a safe zone

• Set Location: Use the map within the ConnectAssured app to pinpoint the location of your child’s safe zone (e.g., your home, school, a friend’s house)
• Define Radius: Adjust the radius of the safe zone to encompass the desired area
• Enable “Notify on Entry/Exit”: Turn on the “Notify on Entry/Exit” option to receive notifications when your child enters or exits the designated safe zone.

This helps you stay informed about your child’s whereabouts and provides peace of mind knowing they are within a safe and pre-defined area.

2. How do I see my child’s location history?

Enable Location History: To view your child’s location history, you’ll need to enable this feature within the ConnectAssured app

• Navigate to the Family Fence
• Tap on your child’s recent location car
• Enable Location History: Once enabled, you can typically view your child’s location history within the ConnectAssured app itself.

Scan

1. What types of scans does ConnectAssured perform on different devices?

ConnectAssured offers different types of scans depending on the operating system of the device

Android Devices: ConnectAssured primarily focuses on app scans on Android devices. This involves analyzing installed apps for potential security threats and vulnerabilities

Windows and macOS Devices: On Windows and macOS computers, ConnectAssured primarily focuses on file scans. This involves scanning files and folders on the device for threats and vulnerabilities.

2. Can I run a manual scan on my device?

Yes, you can initiate a manual scan anytime from the ConnectAssured app under the Scan section, based on your device’s supported scan type.

3. Does ConnectAssured scan all file types on Windows and macOS?

ConnectAssured primarily scans commonly targeted file types, including executable files, documents, and downloads, to detect potential threats.

4. Will the Scan feature impact my device’s performance?

The scan process is optimized for minimal impact on performance, running in the background without slowing down your device.

5. What is the difference between Quick Scan and Full Scan in ConnectAssured?

Quick Scan: Scans for malicious files in user specific folders like Desktop, Downloads, and Documents, where threats are most likely to be found.
Full Scan: Performs a comprehensive scan of all files and folders on your laptop to detect any hidden threats.

6. When should I use Quick Scan versus Full Scan?

Use Quick Scan for a fast security check, especially if you recently downloaded files or suspect a threat in common locations. Use Full Scan for a deep and thorough scan of your entire system, recommended periodically or if you suspect malware activity.

7. How long does each scan take?

Quick Scan is faster and usually completes within a few minutes.
Full Scan takes longer, depending on the number of files on your system.

Notification and Reporting

1. Why am I not seeing any activity?

To ensure accurate activity monitoring, please verify the following

• Internet Security is Enabled: Ensure that the “Internet Security” feature is enabled within the ConnectAssured app
• Policies are Enforced: Make sure that all relevant internet security policies, such as website blocking, filtering, and content restrictions, are properly configured and enforced.

If you’ve confirmed these settings and are still not seeing any activity, please contact our support team for further assistance.”.

2. Why is ConnectAssured protection not running on my child’s devices?

To ensure ConnectAssured protection is working correctly on your child’s devices, please check the following:

• Internet Connection: The device must have a stable internet connection for ConnectAssured to function properly
• Internet Security Enabled: Make sure the “Internet Security” feature is enabled within the ConnectAssured app setting
• Policies Enforced: Verify that all the necessary security policies, such as website blocking, app restrictions, and screen time limits, are correctly configured and enforced.

3. Why aren’t I receiving location tracking notifications for my child on ConnectAssured?

To ensure you receive location tracking notifications for your child on ConnectAssured, please verify the following

• Location Policy Created: You must have created a location policy (e.g., a geofence around your home or school) within the ConnectAssured app
• “Notify on Entry/Exit” Enabled: Make sure the “Notify on Entry/Exit” option is enabled within the location policy settings. This setting determines whether you receive notifications when your child enters or exits the specified location
• Notifications Enabled:  Ensure the notification bell icon is not paused or muted for the app.

4. Why aren’t I receiving App access/block notifications for my child on ConnectAssured?

To ensure you receive app access/block notifications for your child on ConnectAssured, please verify the following:

• App Control Enabled: Ensure that “App Control” is enabled for your child’s profile within the ConnectAssured app
  App Status:
• Allowed Apps: Within the App Control settings for each “Allowed” app, toggle on the “Alert” switch. You will receive notifications when your child attempts to access an app that is currently “Allowed” within the App Control settings
• Blocked Apps: You will not receive notifications for blocked apps as your child cannot access them.

5. What happens if my child downloads a new app?

For your child’s safety, ConnectAssured automatically blocks any newly downloaded apps. This helps prevent unintended or potentially harmful apps from being installed. To allow a new app.

• Review the app: Go to the “App Control” section within the ConnectAssured app
• Review the details of the newly downloaded app
• Adjust app settings: You can then choose to
• Allow the app: If you approve of the app, you can allow it within the ConnectAssured app settings
• Keep the app blocked: If you do not approve of the app, it will remain blocked.

Support

1. What support options are available?

ConnectAssured offers multiple support options

• Email Support for detailed queries: Reach out to our team – support@privafy.com
• Help Center (FAQ) & User Guide for self-service troubleshooting.

2. Where can I find troubleshooting guides for common issues?

Visit the Help Center within the ConnectAssured app or our website for FAQs and step-by-step troubleshooting guides.

3. Does ConnectAssured offer 24/7 support?

Support availability may vary based on your region and subscription plan. Check the Help & Support section in the app.